Terms and Conditions
By booking with Taylors Training TAILS, you are deemed to have read, understood and accepted our terms and conditions. Once you have completed your booking and accepted our terms and conditions, this will form your contract with Taylors Training TAILS.
COVID 19 AND SOCIAL DISTANCING

  • The safety of my clients, dogs and myself is paramount
  • Please let me know before your walk/121 session or class if you have been in close contact with anyone who tested positive for Covid 19 or you have tested positive for covid 19.  There is no right of deferral or refund when you cannot attend class for these reasons.
  • Should we go back into a lockdown situation, classes during this period will move online.
  • Should your class be moved online, there is no right of deferral or refund as the services are still being provided via an online means. Agreeing to our terms and conditions, you agree to online training where necessary.
 
 
Classes, Consultations and Training
  • Please keep your dog/puppy on a lead at all times
  • You are responsible for your dog’s/puppy’s behaviour at all times
  • Please pick up your dog/puppy
  • You must follow all instructions, including safety instructions, and only use equipment when advised.
  • A standard lead and collar/harness (not a retractable lead/ choke, prong, chain, etc.)
  • Our equipment is designed for dog use only. Taylors Training Tails takes no responsibility for loss or damage that may happen while the equipment is in use.
  • You are responsible for ensuring your dog is fit, well, behaviourally sound, and fully vaccinated. Your dog must not attend if suffering from any infectious disease that may be transmitted to another dog. If in doubt, please get in touch with your vet.
  • Unfortunately, they cannot attend class if your dog comes into season. You can participate as a spectator so you can train at home. I am more than happy to offer discounted rates for missed classes.
  • Family members are welcome, no more than 2 with each dog/puppy. Children are more than welcome but must always be accompanied by an adult. The rule of 2 still applies.
  • Try not to feed your dog their whole meal before you attend class. A light meal will be fine and help to keep your dog engaged.
  • The venue for training can be moved where deemed necessary
 
I am a reward-based dog trainer, so aversive training will not be allowed in class. I will guide you through the steps of positive reward-based training.
Guarantee
  • Taylors Training TAILS  will create the agreed work for the use of the client. The client may use the work or works only in its original form and only for its original use for the animal named and described within the training/behaviour plan.
  • Behaviour work cannot be guaranteed with any animal
  • Taylors Training TAILS  will create a behaviour and training programme to the specifications of the problems assessed at the first training session and will make amendments to the training and behaviour programme accordingly.
  • The training and behaviour programme is specific to the dogs(s) for which the programme has been designed and should not be used in part or whole or with any third party.
  • The client shall agree not to sell, destroy, deface, alter or part with any work or training sheets created by Taylors Training TAILS or permit it to be given or done by any third party.
  • WhatsApp support may take longer when I am on annual leave or unwell. By ticking that, you agree to the terms and conditions you agree to this change.
 
Training Class
Cancellations must be made two weeks before class starts. If your cancellation request is within this period and the space won't be able to be filled, no refund will be offered except for exceptional circumstances.
Travel expenses
All training and training walks take place around Benfleet, in the SS7 postcode. There will be a travel surcharge for travel outside of this postcode.
Payment
The client shall pay Taylors Training TAILS  the full consultation/package/training class fee before any consultation. So that you know, your consultation will only be confirmed once payment has been received.
All quotes are guaranteed for a total of 30 days
Cancellation and Termination Policy
  • 121 bookings either in person or via Zoom/zoom puppy/dog support package
  • Please be advised that if you need to reschedule your 121 consultations, it will require 48 hours’ notice. The consultation fees will not be refunded if requested within this notice period. I will always do my best to accommodate. 
  • All 4-week support packages must be completed no more than three months after starting.  5/6-week support packages must be completed no more than four months after starting.
  • When a course/package has been purchased and the first consultation has taken place, the course/package cost is non-refundable.
  • All consultations are non-refundable unless cancelled 48 hours before consultation. This includes due to sickness; if you are self-isolating, the consultation can move to Zoom.
  • Consultation timings. If you are late for your consultation, please understand that I work to a timetable, so I may be unable to run over your allotted time. I will, of course, where possible.  
  • Taylors Training TAILS  can terminate the agreement if the client breaches any use of the terms and conditions
  • If Taylors Training TAILS  discover that the client’s use of work produced is unethical, misleading (in any way) or morally corrupt.
  • If the client use is in any way harmful to Taylors Training TAILS  reputation

Taylors Training TAILS liability
Taylors Training TAILS  will have no liability to the client for financial loss or profit under any circumstance whatsoever.
Taylors Training TAILS  will not be held responsible under any circumstance whatsoever to the client for lack of time, effort and circumstances for the work.
In no event will Taylors Training TAILS be liable to the client or any third party for damages or losses
Taylors Training TAILS  will not be liable for any loss. Injury or liability to the client
Handlers/dog owners remain responsible for their dogs at all times. They are advised to ensure adequate pet or household insurance cover for the liability in the unlikely event of damage or injury caused by their dog to property or a third party.
 
Communication
Taylors Training TAILS  preferred method of communication is WhatsApp/email.  However, documents can be sent by post. This will incur a printing and postal fee to send documents/reports to the client at the current postage rate and packaging.
Taylors Training TAILS  will not be held responsible for document spelling or typing errors. Signatures are not required to start a contract; verbal communication, email or other exchanges are all legally binding.
Copyright
All material, both text and images included in documents, are the property of Taylors Training TAILS. They must not be copied or shared in any form. 
Taylors Training TAILS Ltd holds the copyright of all works created.
 Refund Policy
CANCELLATIONS POLICY
121 bookings either in person or via Zoom/zoom puppy/dog support package/walks
Please remember that if you need to reschedule your 121 consultation/any session, it will require 48 hours' notice.
All 4/5/6 session support packages must be completed four months after their start date.
When a course/package/121 has been purchased, and the first consultation has taken place, the course/package cost is non-refundable.
All consultations are non-refundable unless cancelled a minimum of 48 hours before the consultation. This includes due to sickness; if you are self-isolating, we can move to Zoom.
If a refund is authorised, a handling charge of £10.00 will be deducted or 10%, whichever is greater.
Consultation timings. I cannot guarantee I can run over if you are late for your consultation.
 
Advice
The information and any treatment suggested consist of Taylors Training TAILS  personal views and are based on the information given to Taylors Training TAILS  by the client or person responsible for the animal(s) and or Taylors Training TAILS  own conclusion resulting from personally gained evidence of the animal and the related behavioural problems.
Treatment plans, for the most part, will only be successful after a period of time. They require a good deal of patience. Taylors Training TAILS cannot guarantee this will work, as each animal is an individual case, nor is it possible to foresee any other problems arising due to the treatment. All programs are specific to a particular animal and should not be tested on other pets.
Taylors Training TAILS  encourages clients to contact their veterinarian before putting the actions into effect. If they are concerned. By booking Taylors Training TAILS  training services, you agree to these terms and conditions. No refund is available once booked and the first consultation has taken place. By booking, you will agree to keep the date and time. There needs to be a minimum of 48 hours’ notice given to amend the day/time of a consultation/training session.
Taylors Training TAILS  reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause.